Frequently Asked Questions

Can I call the Practice and speak to my GP?

Your GP is unable to take your call, it is best to make an appointment for a consultation. Please let us know if it is urgent and our Nurse may be able to speak to you.

How soon are Test Results available?

Most results are received 2-4 days after your test or scan. Some can take up to a week, such as an MRI. Test results can only be provided during a consultation with your GP, if you wish to have a copy of your results please ask during your follow-up appointment. Only in rare cases can test results be done over the phone, at your GPs discretion.

How do I get a referral to a Specialist?

This must be done during a consultation with your GP and cannot be backdated.

How do I get a Medical Certificate?

You must make an appointment to get a medical certificate and we regret they cannot be backdated.

Does the practice use Electronic Communication?

Our Practice values your privacy. At times, we may email you from our secure email system or Practice software. You may also receive SMS messages if you have opted-in to receive them.

Please note, to protect your personal information, we are unable to accept email communication from patients. Please call our reception team to discuss your needs.

Will the Practice contact me for a Recall and/or Reminder?

We may contact you about your results or for a follow-up appointment via SMS, phone and/or letters.

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It is important to note that when we contact you via SMS or letter, we are doing so via our Practice software systems. Please do not be alarmed, it means your Doctor has determined that it is important for you to return to see them in a timely manner.

To ensure we can contact you about your results or appointments, please advise our reception teams that you would like to opt-in to receive SMS communications and don’t forget to let us know if any of your contact information has changed.